Client Support
Contact Client Relations if you have questions about your enCompassing Visions application, your contract, your constraints or your maintenance agreement. Here are some questions Client Relations can answer for you:
Q: What is the latest version of enCompassing Visions and how to get it?
A: Version 8.6 was released in Fall 2007 and is the current version but you will be receiving information shortly regarding this summer's release of Version 8.8..
Q: How do I know if I have the latest version of enCompassing Visions?
A: The enCompassing Visions logon screen and System Menu both indicate the version you are running.
Q: How can I get the detailed release notes for the latest version (or any previous version)?
A: The detailed release notes for the current version (or any previous version) are available from Client Relations.
Q: Do I have to pay to upgrade to a new version of enCompassing Visions?
A: No, the most current upgrade is free to any customer whose Maintenance Agreement is up to date. Client Relations can answer any questions you may have about your status or your Maintenance Agreement.
Q: How do I increase the number of employees or jobs I am allowed to have in enCompassing Visions?
A: This is a two-step process.
Step 1: Contact Client Relations to arrange for purchase of additional employees or jobs. Once the purchase has been arranged, enCompassing Visions will generate and e-mail you a new Authorization Key to use in updating the constraints in your system.
Step 2: Log into enCompassing Visions and apply the new Authorization Key in the Maintain System Constraints screen.
Q: How do I find out when my maintenance contract expires?
A: Client Relations will contact you prior to the expiry of your Maintenace Contract with an invoice outlining pricing options for the upcoming year and renewal fees. You can contact Client Relations at any time to discuss your renewal information.
Q: How can I get a demo of enCompassing Visions?
A: Complete the Request a Demo form to tell us what areas you would like to learn more about.
Q: We are very happy with the ‘Job" module of enCompassing Visions and would like to see what the ‘Employee' module can do for us. How do I find out more?
A: Complete the Request a Demo form to tell us what you would like more information on, or contact Client Relations.
Q: Who do we contact about any service patches or downloads that we require?
A: Patches for the software are rare and are communicated to impacted customers through Client Relations based on the version of the software you are running. We will provide you with additional support information at that time.
E-Mail your questions to Client Relations and we will respond as quickly as we can.